The challenge
Give restaurant teams a low-friction way to capture honest dish-level feedback while the guest experience is still fresh.
All workCase 05 / 09
Hospitality intelligence / 2025
Product designPlatform engineeringData experience
SmartPlate
A real-time feedback product that helps restaurants understand the meals guests do not talk about.
Live system
The engagement
One connected product story, from the problem worth solving to the system now in the world.
Our response
We created a fast anonymous feedback flow and an operational dashboard that turns individual responses into useful signals.
The result
Restaurant teams gain a clearer view of guest sentiment and a practical starting point for improving the menu experience.
Inside the system
What we put in motion.
F01
Anonymous feedback capture
F02
Dish-level insights
F03
Operational dashboard
F04
Sentiment analysis
F05
Guest-friendly mobile flow
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